This Policy applies to all persons visiting this site:

This Privacy Policy explains how Abbott handles information that is collected from or about you or your device on Web sites and mobile applications controlled by Abbott Laboratories (including its subsidiaries and affiliates, in this case, Abbott Nutrition) which link to this Privacy Policy (referred to as “Abbott Nutrition Web sites”).

Your use of Abbott Nutrition Web sites which link to this Privacy Policy is subject to this Privacy Policy and the Terms of Use. Please read this Privacy Policy before using Abbott Nutrition Web sites or submitting personal information to us.


“Personal information” is defined in the South African Protection of Personal Information Act, 2013 (“POPI Act”), and means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Abbott Nutrition Web sites and maintained by Abbott in an accessible form. Examples of personal information include your name, your address and your healthcare professional registration number.

Under South African law the collection, storage, use and destruction (“processing”) of personal information is subject to the POPI Act.

Personal information cannot be processed without your consent, and your agreement to the use of Web sites and the provision of personal information by means of registration and logging into Web sites, constitutes such consent.


Abbott Nutrition will only collect information that is reasonably necessary for the purposes for which it is needed, for example to provide you with access to the closed off parts of the Web Sites, or to be able to contact you to respond to your query.

Abbott collects information in a few different ways:

Personal Information You Submit or Give Us Permission to Obtain.

Abbott collects personal information that you enter into data fields on Abbott Nutrition Web sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, log into the closed off healthcare professional-part of a website, register for Abbott programs, contact Abbott customer service, or respond to Abbott surveys. If you’re accessing Abbott Nutrition Web sites on your mobile device, you may also choose to provide us with location data. To protect your privacy, you should not provide Abbott with any information that is not specifically requested.

Passive Collection of Information.

Abbott may collect information about your visits to Abbott Nutrition Web sites without you actively submitting such information. This information can make your use of Abbott Nutrition Web sites easier and more meaningful by allowing Abbott to provide better service, customize sites based on consumer preferences, compile statistics, provide you with more relevant advertisements, analyse trends, and otherwise administer and improve Abbott Nutrition Web sites. As discussed in the “How do Abbott and its partners use cookies for advertising?” section below, such information may also be collected by Abbott’s advertising vendors and other partners (“third parties”). You will however not be contacted by such third parties without your written permission.

Here are some of the types of information collected passively when visiting Abbott Nutrition Web sites:

Log data.

When you use Abbott Nutrition Web sites, our servers automatically record information (“log data”), including information that your browser sends whenever you visit an Abbott Nutrition Web site or your mobile app sends when you’re using it. This log data may include information such as your Internet Protocol address, the address of the web pages you visited that had Abbott Nutrition Web site features, browser type and settings, the date and time of your request, how you used Abbott Nutrition Web sites, and cookie data.

Cookie data.

Depending on how you’re accessing Abbott Nutrition Web sites, we and our approved partners may use “cookies” (a small text file sent by your computer each time you visit our sites, unique to your Abbott account or your browser) or similar technologies, to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of that Web site that you visit frequently, your user ID, or other settings so you don’t have to set them up every time you visit Abbott Nutrition Web sites. Some of the cookies we use are associated with your Abbott account (including personal information about you, such as the email address you gave us), and other cookies are not. Please see the “How do Abbott and its partners use cookies for advertising?” section below for more information.

Social Media Plugins and Data.

In addition, Abbott Nutrition Web sites may use social media plugins (e.g., the Facebook "Like" button, '"Share to Twitter"' button) to enable you to easily share information with others. When you visit Abbott Nutrition Web sites, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our Abbott Nutrition Web sites. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on Abbott Nutrition Web sites, the social plugins allow that social media website to receive information that you have visited Abbott Nutrition Web sites. The social plugins also allow the social media website to share information about your activities on Abbott Nutrition Web sites with other users of their social media website. For example, Facebook Social Plugins allows Facebook to show your Likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allow you to see your friends' Facebook activity on Abbott Nutrition Web sites. Abbott does not control any of the content from the social media plugins. For more information about social plugins from other social media websites you should refer to those sites' privacy and data sharing statements. Note that information accessed on the closed off part of the Web Site, intended for healthcare professionals only, should not be shared with the general public, or on publicly accessible forums or platforms.

Device information.

In addition to log data, we may also collect information about the device you’re using to access Abbott Nutrition Web sites, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device may make available to us, please also check the policies of your device manufacturer or software provider.

Information Provided by Abbott Partners.

Our advertising vendors and other partners may share with Abbott the information they collect. For example, our advertising vendors may share information with us regarding Abbott ads on websites or applications where such ads run to measure and/or improve those ads. Abbott may receive this information, which may include information like whether clicks on ads led to purchases or a list of criteria to use in targeting ads.


Abbott will use the personal information you provide through Abbott Nutrition Web sites to respond to your questions, to provide you with general- and, for registered healthcare professionals, information specific to such professionals, and to provide you with efficient customer service.

Abbott may also use information collected from you through your use of Abbott Nutrition Web sites for other legitimate business purposes, such as to:

  • Provide our products and services to you and make them better, and to develop new products and services.
  • Send you notices and information regarding Abbott’s products or services, including notifying you about special promotions, unless you opt out of such notices and information, such opt out opportunity will be provided at each contact.
  • Invite you to participate in surveys about our products or services.
  • Furnish and maintain Abbott Nutrition Web sites.
  • Protect Abbott and our users.
  • Secure our network and Abbott Nutrition Web sites.

Abbott may also use information collected from you or about you to offer you customised content, including to:

  • Recognise new or past visitors to Abbott Nutrition Web sites.
  • Remember your personal preferences.
  • Remember your log-in details, in which case you have to take reasonable steps to ensure that unauthorized persons do not access the closed-off parts of the Website.
  • Show you more relevant and meaningful advertisements.
  • Better understand the interests of our customers and visitors to Abbott Nutrition Web sites.
  • Conduct research and analyze the use of our Abbott Nutrition Web sites, products, services, and advertisements.

In addition, some of our applications and mobile-optimized sites may have location-based features. To deliver these features, we may collect and use location data provided by your mobile device if you give us permission. For example, we may offer shopping features that allow you to get information about local merchants. Location information will be collected solely to deliver the requested feature, and it will not be further retained or stored by Abbott. By using such applications, you consent to the collection and use of your mobile device location data for purposes of delivering these location-based features.


Abbott uses common tools, such as cookies and similar technologies (discussed in the “What information does Abbott collect online?”section above), to collect information about users when they access Abbott Nutrition Web sites for purposes of enhancing their online experience and delivering more meaningful advertisements. Like many companies, Abbott may also utilize third party advertising vendors and other partners to collect this information.

One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on an individual’s online activities on a different, unrelated site. For example, if you look at PediaSure® products on an Abbott Nutrition Web site, you may later see an advertisement for PediaSure®products when you visit third party sites. To do this, Abbott or its advertising vendors may use a device ID, cookie, or similar technology placed by Abbott or the advertising vendor when you visit Abbott Nutrition Web sites or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites and you should consult the privacy policies of our advertising vendors to understand how they collect and use your data.

Your ability to control the use of tracking tools such as cookies and to opt-out of retargeting activities is described in the “What choices do I have about how Abbott collects and uses information about me?” section below.


Subject to South African law, Abbott may combine the personal information that you provide to us on one Abbott Nutrition Web site with the personal information provided by you on other Abbott Nutrition Web site. Abbott may also combine personal information that you provide to us online with our offline records as well as records provided by third parties. We use this consolidated information to help us better design Abbott Web sites and Abbott products, to communicate information to you, to enhance our marketing and research activities, and to facilitate the other business functions described in the “In

what circumstances might Abbott use information?” section above.


You may always limit the amount and type of personal information that Abbott receives about you by choosing not to enter any personal information into forms or data fields on Abbott Nutrition Web sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Abbott Nutrition Web sites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Abbott Nutrition Web sites to use tracking technologies, such as cookies, to “remember” your information on return visits, such as user IDs or mailing addresses. In addition, you can control the use of tracking tools and limit retargeting activities as follows:

Controlling Tracking Tools.

Most web browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. For more information about cookies and how to refuse them, visit here and here. To control flash cookies, which we may use on certain Abbott Nutrition Web sites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.

Opting-Out of Retargeting Activities.

The Self-Regulatory Program for Online Behavioural Advertising program provides consumers with the ability to opt-out of having their online behaviour recorded and used for advertising purposes. To opt out of having your online behaviour collected for advertising purposes and receiving behavioural advertisements from our advertising partners, including retargeting advertisements, click here or here. Choices you make are both browser and device-specific. Also, certain versions of the iOS operating system permit you to “Limit Ad Tracking” in the system settings, and certain versions of the Android operating system allow you to “Opt out of Interest-Based Ads” in the system settings. Options you select are browser and device specific.

Abbott Do Not Track Policy.

Abbott honours the Ad Choice Do Not Track (“DNT”) signals. Please be aware that limiting the ability of websites to set cookies, however, may worsen your overall user experience, and in some cases the sites will not work properly without cookies, local storage and similar technologies.


Personal information can be accessed by a restricted number of Abbott employees, by certain companies with which Abbott may conduct joint programs with your consent, and by individuals and entities with whom Abbott contracts to carry out business activities for Abbott. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Abbott’s practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Abbott’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for Abbott.


As a general rule, Abbott does not share your personal information with third parties, unless it is necessary to conduct a joint program or to carry out a program or activity through a contractor. Where required by law, Abbott will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt into or opt out of this disclosure. However, if Abbott sells one of its product lines or divisions, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services. If Abbott provides your personal information to individuals and entities which assist us with our business activities, it is Abbott’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for Abbott. Abbott reserves the right to disclose your personal information to respond to lawful and authorised information requests from government authorities and organs of state, or when otherwise required by applicable law.


The POPI Act requires Abbott to take reasonable security measures to protect your information; it is Abbott’s practice to secure each web page that collects personal information. However, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Despite taking reasonable measures, Abbott cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Abbott Nutrition Web sites, you must weigh both the benefits and the risks. In addition, Abbott Nutrition Web sites covered by this Privacy Policy will display a warning whenever you link to a Web site that is not controlled by Abbott or subject to an Abbott privacy policy; you should check the privacy policies of such third-party Web sites before submitting personal information.

Abbott has policies, which provide for the proper use and protection of registration and other personal numbers obtained in the course of doing business with Abbott. Abbott’s policies require that such numbers be appropriately secured to avoid loss, misuse or unauthorized access.


Abbott does not knowingly collect or use any personal information from children (i.e. persons under the age of 18 years) on Abbott Nutrition Web sites. All information pertaining to children are subject to special protections under the POPI Act. We do not knowingly allow children to communicate with us, or use any of our online services. If you are a parent, caregiver or legal guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.


You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we retain certain personal information you submit in conjunction with commercial transactions. We also have to retain records relating to regulatory or statutory reports, such as reports of adverse events.

Abbott will only keep your information for as long as you use the Website, or for as long as you remain registered to the close-off section of the website, or until you require us to remove such information. Should the website be closed down, all personal information, apart from that which we are required by law to keep, will be destroyed.


If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an Abbott business or a particular Abbott program, please contact us by clicking on the “Contact Us” link on the Web site you are visiting.

Alternatively, you may send a letter to the following address:

Abbott Laboratories
Attention: Abbott Nutrition
P.O. Box 7208, Weltevredenpark, 1715, South Africa

In all communications to Abbott, please include the e-mail address used for registration (if applicable), the Web site address or he specific Abbott program to which you provided personal information (e.g.,, etc.), and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.


Abbott reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If Abbott changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on TBD and is effective as of that date.

For customer assistance and general information, call our toll-free number: 0861 22 68 87

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

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